Ekart Logistics is a subsidiary of Flipkart, one of India's leading e-commerce platforms. It was established in 2009 and has since then become one of the largest logistics and supply chain companies in India. The company provides delivery services across more than 38,000 pin codes in India, serving over 200 million customers.
Services Offered
Ekart offers a wide range of services to its customers including delivery of e-commerce packages, first-mile collection, reverse pickup and more. The company also provides a platform for merchants and businesses to manage their deliveries through its Ekart Fulfillment service. With this service, businesses can store their products at Ekart's warehouses and have the products delivered to customers directly from the warehouse.
Ekart's delivery network is well-spread across India, ensuring fast and efficient delivery of packages. The company uses a combination of its own delivery fleet and partnerships with local couriers to deliver packages to customers. In addition, Ekart also provides its customers with real-time tracking of their packages, so they can know exactly where their packages are at any given time.
Pricing
Ekart offers competitive pricing for its delivery services, making it an attractive option for businesses and individuals. The company has a flexible pricing structure, with prices that are based on the weight and size of the package, the distance to be covered, and the speed of delivery required. Customers can choose from standard delivery, express delivery, and same-day delivery options, depending on their needs.
Customer Care
Ekart is committed to providing its customers with the best possible delivery experience. If a customer has any concerns or issues with their delivery, they can reach out to the Ekart customer care team for assistance. The customer care team is available 24/7, and customers can choose from a variety of channels to get in touch with, including phone, email, and online chat.
Lodging a Complaint
If a customer is not satisfied with their delivery experience, they can lodge a complaint with Ekart. There are several ways to do this, including:
- Contacting customer care: Customers can reach out to the Ekart customer care team for assistance. The customer care team is available 24/7, and customers can choose from a variety of channels to get in touch with, including phone, email, and online chat.
- Online complaint form: Ekart has an online complaint form that customers can use to lodge a complaint. This form can be found on the Ekart website, and customers can fill it out and submit it online.
- Writing to the management: Customers can also write to the management of Ekart, either by email or by post. This should be done if the customer has already tried to resolve the issue through customer care, but has not received a satisfactory resolution.
Ekart Logistics is a reliable and efficient delivery service that provides customers with fast and affordable delivery options. With its flexible pricing structure and commitment to customer satisfaction, it's no wonder why Ekart is one of the most popular delivery services in India.