Ecom Express is a private courier and logistics company based in India, providing fast and reliable delivery services to customers all over the country. The company was established in 2012 with a mission to revolutionize the delivery industry in India by using innovative technologies and efficient processes. Since its inception, Ecom Express has experienced rapid growth and has become one of the leading courier companies in India.
Services
Ecom Express offers a wide range of delivery services to meet the diverse needs of its customers. Some of its key services include:
- Delivery of courier and e-commerce packages: Ecom Express provides reliable and fast delivery of packages for individuals and businesses, including e-commerce orders.
- Reverse Logistics: Ecom Express provides a seamless reverse logistics solution for e-commerce companies, ensuring that returns are processed quickly and efficiently.
- Cash on Delivery (COD) Services: Ecom Express provides cash on delivery services for e-commerce companies, making it easier for customers to purchase products online.
- Bulk Delivery Services: Ecom Express provides bulk delivery services for businesses, helping them to save time and money by delivering packages to multiple locations in a single trip.
Presence
Ecom Express has a widespread network of delivery centers and service partners, covering over 22,000 pin codes across the country. The company has over 10,000 employees, who work round the clock to ensure that packages are delivered on time and in good condition. Ecom Express has a strong presence in Tier I and Tier II cities, as well as rural areas, making it one of the most accessible courier companies in India.
Pricing
Ecom Express offers competitive pricing for its delivery services, making it an affordable option for customers. The company offers flexible pricing plans to suit the needs of different customers, including individual customers, small businesses, and large corporations. Customers can choose from various delivery options based on the speed and cost of delivery, ensuring that they get the best value for their money.
Customer Care
Ecom Express places great importance on providing excellent customer service. The company has a dedicated customer care team that is available 24/7 to answer any questions and resolve any issues that customers may have. Customers can get in touch with the customer care team by calling the toll-free number, sending an email, or filling out an online form on the company's website.
How to Lodge a Complaint
If customers are not satisfied with the delivery services provided by Ecom Express, they can lodge a complaint using the following methods:
- Online Complaint Form: Customers can fill out an online complaint form on the company's website, providing details about the issue and their contact information.
- Email: Customers can send an email to the customer care team, providing details about the issue and their contact information.
- Phone: Customers can call the toll-free number to speak with a customer care representative, who will help resolve the issue.
Ecom Express is a reliable and efficient courier and logistics company, providing fast and affordable delivery services to customers all over India. With a strong network of delivery centers and service partners, Ecom Express is able to deliver packages to even the most remote locations in the country. The company's commitment to excellent customer service and its competitive pricing make it a popular choice for individuals, small businesses, and large corporations.